Our end of May update focuses on our move from Circle & Zendesk to Freshdesk to ensure we are best able to support you and your use of the Lede platform going forward. Check out the full update below and reach out to us via Freshdesk if you have any questions or feedback. You can also check out past Lede platform updates.
Spotlight: Freshdesk
- The Lede knowledge base has moved! All help articles previously hosted on Circle are now available on Freshdesk.
- The Lede ticketing system has also moved! All open tickets are now available on Freshdesk and all future tickets should be submitted via Freshdesk.
- This move to Freshdesk has allowed us to consolidate our help center into a single tool, saving you time and clicks. Freshdesk even suggests relevant help articles from the knowledge base while you type out a ticket. These articles may be able to save you from waiting on a response to your inquiry!
- Circle & Zendesk are still available until Monday, June 5th, but will be deprecated at that time.
Brand Appearance
If your default logo has white in it, you can now upload an “Alt logo” to ensure your full logo is visible in the site footer and on a few other pages. (WP Admin > Appearance > Customize > Site Identity)
SendGrid Cleanup
Updated CDP → SendGrid sync to ensure users who downgrade or cancel their subscription no longer receive any premium newsletters.
Users who subscribe or upgrade to a product that includes the premium newsletter entitlement are automatically opted into the newsletter.
Any existing user with a subscription that includes the premium newsletter entitlement was opted into the newsletter, unless they had explicitly opted out.
Any existing user with a subscription that includes the premium newsletter entitlement was opted into the newsletter, unless they had explicitly opted out.
Bug Fixes
Known Issues – Lede v2 is currently under regular development. This is a list of known issues and limitations of the platform as of 5/30/23. If you encounter an issue not on the list, including any issues with individual subscribers, please contact us via Freshdesk.
A user who has viewed the /products page before a discounted price is available will get charged the proper discounted rate if a discounted price then becomes available.