Lede Docs

Lede Platform Updates: End of July 2024

Our end of July update focuses on a variety of account and payment related updates we’ve made. Check out the full update below and reach out to us via Freshdesk if you have any questions or feedback. You can also check out past Lede platform updates.

  • Credit cards on file can be removed on the My Account page, only by users without active subscriptions.
  • Only one payment method is now stored for users in Stripe to prevent confusion about expired credit card notices. If a user uses a new payment method for Donations or Gift Subscriptions, the payment method is not stored on the Customer in Stripe – it is only stored on the transaction data for financial compliance purposes.
  • It is now possible to have a promotion scenario where you have simultaneous active promotions of a product that goes from a discounted monthly price to renewing at the regular monthly price AND the same product that goes from a discounted monthly price to renewing at the regular annual price. Example:
    • Product A: $1 for first month, renews at $5/month after first month
    • Product A: $1 for first month, renews at $50/year after first month
  • Product A: $1 for first month, renews at $5/month after first month
  • Product A: $1 for first month, renews at $50/year after first month
  • On the /products page, the coupon code field now displays by default to remove any confusion about how to enter coupon codes.

UX/General Improvements

  • The “My Account” page has a new look – with a tabbed layout now separating various account-related settings. Each tab has a direct URL to it as well, so you can direct users to specific sections, as needed.
    • /account#profile
    • /account#newsletters
    • /account#commenting – Only displays for users who have commenting privileges.
    • /account#subscription
    • /account#payment
    • /account#privacy – Only displays in jurisdictions where the cookie consent pop-up appears.
  • /account#profile
  • /account#newsletters
  • /account#commenting – Only displays for users who have commenting privileges.
  • /account#subscription
  • /account#payment
  • /account#privacy – Only displays in jurisdictions where the cookie consent pop-up appears.
  • The Custom Embed block is now available for use on the Homepage.

Knowledge Base Updates

Bug Fixes

  • Known Issues – Lede v2 is currently under regular development. This is a list of known issues and limitations of the platform, as of 7/18/24. If you encounter an issue not on the list, including any issues with individual subscribers, please contact us via Freshdesk.
  • If a user has a pending cancellation on their subscription (i.e. if a recent payment attempt has failed), the user is now able to cancel their subscription via their My Account page.

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